Shipping & Returns
We ship our products usually within 24 hours. We are happy to provide free shipping for orders with destinations within the 48 contiguous United States. Ordes from Canada will incur a shipping charge. For orders to any other destinations, please contact us for the best shipping options for you.
Thank you for shopping with eToolsCity! Here is our Return policy. You must initiate a return request within 14 days of delivery and the return must be postmarked within 30 days of delivery for a refund (shipping and handling, if any, is non-refundable, and buyer is responsible for return shipping cost, unless we made an error). If a new and unused item is returned opened, we may deduct a 15% restocking fee from your refund. Used items are non-refundable. If an item is returned but is not in its original condition, is damaged or missing parts for reasons not due to our error, we may deduct up to 50% of item’s price from your refund, or we may reject your return. To initiate a return, please contact us to obtain a Return Merchandise Authorization (RMA). Returns without RMA will not be accepted.